COVID-19 Information, Part 2: Support Services

Updated (Friday, March 13, 9:45 p.m.): San Diego State University is making additional campus changes given coronavirus (COVID-19) concerns. One SDSU study abroad student living off campus is confirmed to have COVID-19, though health officials deem campus risk to be low.

SDSU will continue to provide updates about this evolving situation on its public-facing COVID-19 web page. The page contains updates related to university decisions, study abroad, business and personal travel, health-related guidance and individual actions members of our community should take.

Also visit:
Coronavirus 2019 (COVID-19) en español Coronavirus 2019 (COVID-19) in Chinese

Several methods of communication exist for internal and external stakeholders:

For students

As you have questions and need support, rely on the following:

As SDSU moves toward virtual adoption, the Library provides Student Resources for Virtual Learning and has a Library COVID-19 News & Resources page.

If you are ill, contact Student Health Services by calling 619-594-4325.

Students who currently or have plans to study abroad should contact SDSU’s Study Abroad office at 619-594-2475 or [email protected].

International students who are studying at SDSU should contact SDSU’s International Student Center at 619-594-1982.

For updates related to on-campus housing, please visit the Housing COVID-19 Updates webpage.

For faculty and staff

The Employee Assistance Program offers SDSU faculty and staff confidential support for a variety of concerns, including emotional, relationship, health, legal and workplace issues. Information, resources and tools are available by calling 1-800-342-8111 and visiting the EAP website.

Instructional Technology Services has introduced the SDSU Coronavirus (COVID-19) Academic Continuity Preparation site with information and resources for faculty members. Faculty and staff who are currently abroad and need support are asked to immediately contact their dean’s office. If you require added support, contact SDSU’s Office of Faculty Advancement at 619-594-6111.

Researchers and scholars who need support involving international research, or who have international travel plans, should contact their dean’s office or SDSU’s Office of Faculty Advancement at 619-594-6111.
Virtual Instruction Primer (VIP): Tools & Techniques workshops will be offered to faculty March 11-19. VIP registration for faculty is required.

For parents and families

If your student attends SDSU and you have questions or need support, please contact the SDSU Parent Hotline by calling 619-594-1653 or emailing [email protected].

For campus visitors

Please visit the university's public-facing COVID-19 web page regularly, as it will be updated as new information becomes available. Currently, SDSU continues to operate normally, and classes have moved to virtual instruction.
San Diego County Resources

The San Diego County Health and Human Services Agency (HHSA) offers additional resources:

• The San Diego County Coronavirus Website has COVID-19 updates, as well as prevention and preparedness resources
• San Diego County proper hand washing instructions (video)
• San Diego County on Facebook
• San Diego County on Twitter
• San Diego County on Instagram
• The public can also dial 211 with COVID-19 questions

Imperial County Public Health Department Resources
Imperial Valley County COVID-19 Information Site Imperial Valley County on Twitter
Sign up for SDSU Alerts

Students should sign up for SDSU Alerts by registering through the Web Portal.
Faculty, staff and members of the community can register through the Emergency Alert System.

Issue-Specific Contacts at SDSU

I am returning from an affected country.

Follow U.S. Centers for Disease Control and Prevention guidelines to self-quarantine for 14 days after leaving a country affected by COVID-19. Employees should inform their supervisors. Students should contact SDSU’S Study Abroad office filling out the check-in survey so that the team is aware of your plans. You can also email questions to [email protected].

Researchers and scholars who need support involving international research, or who have international travel plans, should contact their dean’s office or SDSU’s Office of Faculty Advancement at 619-594-6111.

I am a student with housing questions.

Email the Office of Housing Administration & Residential Education at [email protected].

I need tech support.

Students should visit the Student Resources for Virtual Learning site for information and contacts; faculty should reach.

My student attends SDSU and I have questions.

Contact the Parent Hotline by calling 619-594-1653 or emailing [email protected].

I am a student and I need emergency housing or other support.

Students should contact the Economic Crisis Response Team by emailing [email protected]

I am an employee and have a private issue or concern.

The Employee Assistance Program offers SDSU faculty and staff confidential support for a variety of concerns, including emotional, relationship, health, legal and workplace issues. Information, resources and tools are available by calling 1-800-342-8111 and visiting the Employee Assistance Program website.