Fall 2021: Everything You Need to Know About Campus Support Services at SDSU

In addition to the extensive health and safety measures San Diego State University has put in place since the COVID-19 pandemic, the university has been attentive to another important element: whole health. 

Committed to addressing the mental and emotional concerns of many over the course of the pandemic period, the university has made a number of investments in support of student, faculty and staff health and well-being. For example, in the last year SDSU has expanded counseling and psychological services and added emergency and other new financial assistance systems for both undergraduate and graduate students. 

Here is a guide to some of the places where students, faculty and staff can turn when they need assistance or support, as well as COVID-19 vaccines and testing: 

COVID-19 SUPPORT

Student Health Services offers students and employees both COVID-19 vaccine and testing at no cost, including for students not subject to mandatory testing requirements. All three COVID-19 vaccines in distribution in the U.S. (Moderna, Pfizer/BioNTech, Johnson & Johnson) are available. To schedule an appointment, go to the HealtheConnect appointment portal.   

Student Health Services also can provide support and care for students experiencing COVID-19 symptoms or who have been diagnosed with COVID-19 and are having ongoing medical issues. Call 619-594-4325 for an appointment or telephonic consultation.  

The Office of Housing and Residential has developed a detailed isolation and quarantine process for residents who have tested positive for COVID-19. An assessment and response team member will assist students with notification of close contacts as needed, and advise on the length of isolation.

STUDENT SUPPORT

The Student Success help desk serves as a “first stop” for students or other visitors who are unsure of where to go for help and who may need referrals to other campus offices. Students can email [email protected] if they have questions or to seek assistance. Virtual support will be provided during the fall 2021 semester, Monday through Friday from 9 a.m. to 4:30 p.m. and the virtual help desk information will be posted online.

In addition, here is a list of resources by topic:

Academic support:

Education Opportunity Program (EOP) undergraduate students can receive academic counseling and tutoring, access to an exclusive computer lab and study lounge, and additional services aimed at helping them achieve academic success and stay on track to graduation.  

SDSU’s new Graduate Student Center offers support, programming and advocacy.  

International students who are attending SDSU on a student visa and have questions or concerns are encouraged to contact the International Student Center using any of their online services, or by calling 619-594-1982. There, students can receive additional support and guidance. Also, the International Affairs Complex offers international students advising, assistance with forms and document requests and optional practical training (OPT) applications, and publishes a weekly newsletter, “In the Know.”

Community resources:

SDSU’s cultural centers provide welcoming and safe gathering spaces for students from a variety of backgrounds and identifications. Additional information can be found online for the Black Resource Center, Native Resource Center, Pride Center, Asian Pacific Islander Desi American Resource Center, Latinx Resource Center, and Women’s Resource Center. 

Counseling:

Counseling & Psychological Services is an important resource for students in need of individual counseling, couples counseling, group therapy, workshops and specialized programs. The ASPIRE program assists students dealing with alcohol and drug use. Additional services offered include biofeedback, the Bounce Back retention program for students on academic probation, a Center for Well-Being, and a Successful Community Living program.  

Financial and basic needs help:

The Economic Crisis Response Team (ECRT) can help any SDSU student connect with resources, both on and off campus, to help with an immediate food, housing, or financial crisis. Students can request assistance at the ECRT website or by emailing [email protected].  

The Office of Financial Aid and Scholarships provides information and counseling to help meet the costs of attending SDSU. A link to its virtual help desk can be found here.

FACULTY AND STAFF SUPPORT

Career support:  

Faculty members can contact the Office of Faculty Advancement by emailing [email protected] or calling 619-594-6111. The Office of Faculty Advancement supports career-long faculty academic personnel processes that include academic recruitment, evaluation, J-1 and H-1B Visa Immigration, leaves of absence and retirement/resignation. Complete information is available on the Faculty Advancement website.  

Staff can contact the Center for Human Resources by calling 619-594-6404 for support.   

SDSU Research Foundation employees can email [email protected] with support needs. 

Personal concerns and workplace issues: 

The Employee Assistance Program offers SDSU faculty and staff confidential support for a variety of concerns, including emotional, relationship, health, legal and workplace issues. Information, resources and tools are available by calling 1-800-367-7474 and visiting the EAP website.  

Teaching and tech support:

For faculty support related to teaching, the Center for Teaching and Learning offers many resources and related materials, including opportunities for both one-on-one consultation and classroom observation. Faculty can contact the CTL by emailing [email protected], and to request support, seek a consultation online.  

Also, the Instructional Technology Services (ITS) support team is standing by to assist with a variety of academic technology needs, including designing and delivering instruction via Canvas, leveraging the technology available within the SDSU Connected Classrooms, and all of the associated software and services. This support is available to faculty within the Faculty Instructional Technology (FIT) Center in Adams Humanities 1109 and virtually via Zoom, as outlined on the ITS support webpage.  

The User Services (ITUS) support team is ready to help with various applications, including SDSUid, Email, Google Workspace, O365, Networking, Duo, ServiceNow, and WiFi (eduroam). Support is available via telephone at 619-594-5261, Zoom in the Virtual FIT Center, or ServiceNow. ITUS also provides desktop support to a number of areas on campus. To confirm your area’s desktop support and other college and divisional IT help, please visit https://it.sdsu.edu/help.