Mission and Model

Mission Statement

"Optimize time and core stakeholder competencies in pursuit of sustainable organizational excellence"

Meet Our Shared Services Director

History of Shared Services

Since its inception, the epicenter of Shared Services has been resilience and adaptability. Emerging in the 1980s, Shared Services began as a consolidation of administrative functions in predominantly private businesses. During the 1990s, more and more Fortune 500 companies aimed for efficiency through Shared Services. Now, in the 21st century, Shared Services has expanded into higher education and focuses on reducing the administrative burden on academic departments, reallocating resources to core mission activities, such as researching and teaching, and enhancing employee satisfaction.

Shared Services Model

At the core of the Shared Services model lies a desire to enable faculty and staff to focus on their core competencies in a manner that benefits both themselves and the university community as a whole. Our Shared Services model has three goals:

• Enhancing employee satisfaction by best aligning the right people with the right work.
• Creating processes and tools that enhance the timeliness and effectiveness of SDSU’s administrative functions.
• Positioning SDSU’s administrative professionals to accommodate the growth of the university while maintaining reasonable workloads and healthy work/life balances.